Terms and Conditions

LEGAL
You must be of legal age (18 years or older) to use and order tobacco goods from this webstore (canteros.nz). If you do not meet these requirements, it is illegal for you to place an order with us.

ORDERING & PAYMENT
Customers may place orders with us at any time, directly from this webstore. All credit card transactions that take place through this website are handled by PCI DSS compliant services which greatly increases the safety of your payment card data. Online transactions for credit cards are authorised for the value of the order, however in situations where incorrect shipping rates or quantities are used; we are authorized to deduct or refund the difference as necessary.

DELIVERY
Delivery is by NZ Post and will be carried out as soon as we can process your order, normally within 1 business day of ordering. All customer orders are carefully wrapped to ensure that products arrive safely and undamaged.

DISCLAIMER
Every effort has been made in checking information and content provided by Canteros Limited t/a CANTEROS.nz (www.canteros.nz) to ensure all information and content including web pages meet our high standard of quality and are error free and accurate, however, Canteros Limited does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product purchased from Canteros Limited is not as described, your sole remedy is to return the item in an unopened, unused and re-saleable condition within 14 days of delivery. This webstore is provided by Canteros Limited on an "as is" and "as available as" basis. Canteros Limited makes no representations or warranties of any kind, expressed or implied, as to the operation, usefulness, merchantability or fitness for a particular purpose of this webstore including all information, content, products and materials provided by Canteros Limited and you expressly agree that your use of this site is at your sole risk. Although Canteros Limited makes every effort to ensure our highest possible security and quality, Canteros Limited does not warrant that this site, its servers or email sent from www.canteros.nz are free of errors, viruses or any other harmful components. Canteros Limited will not be liable for any damages of any kind arising from the use of this site, its contents and all other materials provided by Canteros Limited including but not limited to direct, indirect, incidental, punitive and consequential damages.

REFUNDS & RETURNS
Any refund and return or exchange is at our sole discretion. We will meet our obligations under the Consumer Guarantees Act for any faulty goods, provided we are notified as soon as any defect or fault is found with the product(s).
Please refer to our Refund Policy for the latest information.

OVERSEAS SHIPMENTS
We do not ship overseas.

SHIPPING & DELIVERY GUIDELINES
Please refer to our Shipping & Delivery Guidelines page for the latest information.

PRIVACY POLICY
Please refer to our Privacy Policy for the latest information.