COVID-19 - Life at Orange; our business continues to operate as per normal

WARNING: SMOKING KILLS KA MATE KOE I TE KAI HIKARETI

Shipping & Delivery Guideline

How much is your shipping?
All orders (excluding humidors) upto $150 are charged a $6 flat-fee New Zealand-wide including Rural-delivery; all orders over $150 are shipped free of charge to any New Zealand address

How long will delivery be for my order?
We ship all orders on NZ Post (formerly known as Courier Post) and delivery is normally overnight throughout metro New Zealand and an extra one to two days for rural delivery.

All orders are sent "Signature Required" as required for age-restricted goods (tobacco)

If you have an ATL (authority to leave) in place and your parcel is stolen, we cannot accept any responsibility for its non-delivery and you will need to deal directly with NZ Post as you have the ATL in place, not us

Do you ship during the holidays?
YES, the team at CANTEROS.nz ship every day of the year excluding Public Holidays; if the courier driver is working, so are we
Please note as we are based in Christchurch, we observe Canterbury Anniversary weekend

Is Signature Required for my order?
YES, as we ship primarily age-restricted goods (tobacco) we must require a signature (adult) signing for the goods

My order is wrong or damaged, what can I do?
If we have made a mistake with your order or your order has been damaged during transit, please email sales@canteros.nz as soon as possible to let us know

Do you provide tracking information?
YES, as we use NZ Post you will automatically be emailed tracking info once your order has been dispatched

Can you ship to my PO Box?
YES, as we use NZ Post they can easily deliver your order directly to your PO Box; you don't need to do anything but ensure your address details are correct

Do you ship overseas?
No, we only sell within New Zealand and only deliver within New Zealand
 

All of our stock ships from our Christchurch-based Distribution Centre; Cigars, Pipe tobacco, Smoking accessories and Humidors delivered overnight* throughout New Zealand.

We have the largest range of cigars and pipe-tobacco's available in New Zealand, for you.

We pride ourselves on fast delivery of the finest premium cigars available, no need to wait 4-weeks for an International delivery of your favourite sticks and that big excise-duty bill.

All our cigars are perfectly stored in our walk-in humidor, ensuring you always get the best, freshest and quickest delivery possible.

TIP: If you want your order for the weekend - the sooner you order, the better chance of delivery - waiting for Friday morning and trying Saturday delivery might seem like a great idea, but trust me; we don't like it when it doesn't go to plan as much as you don't like it either...

 

Delivery Guideline / Metro New Zealand

Monday to Thursday - orders placed (and paid for) before 1pm are dispatched that day for delivery next day
Friday - orders placed before 12pm are dispatched for delivery Monday 
Saturday & Sunday - orders are dispatched Monday for delivery Tuesday

 

Delivery Guideline / Rural New Zealand
*Please allow 1 to 2 extra days for delivery by NZ Post

and YES - we can deliver to your PO Box for discrete delivery also

CANTEROS.nz uses NZ Post (formerly CourierPost) for deliveries New Zealand wide

 

Click & Collect (Christchurch)
We now allow Click & Collect from our new distribution center in Sydenham, Christchurch for local aficionados and any aficionados passing through Christchurch.

Please allow up to 12 hours for your order to be prepared due to the priority of dispatching online orders.

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Order disruptions this week

There will also be NO orders dispatched on Friday 13th as it is a Public Holiday here in Canterbury

More info

Age verification

This site is only for New Zealand Adults, by entering this site you are verifying that you are 18 years or older and you will provide Proof of Age to verify this.

This site does not sell/ship any products outside of New Zealand.

This site does not sell cigarettes, roll-your-own tobacco or vape/e-cigarettes.

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