The latest updates regarding COVID-19 (Coronavirus) impact on Canteros New Zealand

WARNING: SMOKING KILLS KA MATE KOE I TE KAI HIKARETI

COVID-19 update 6:30pm, 6th of April, 2020

The latest developments on the impact of COVID-19 from Canteros New Zealand

06/04/2020 at 6:30pm

Delivery of Orders: under the COVID-19 Level 4 lockdown delivery of day to day orders are continuing as normal as Canteros Limited is classed as an Essential Services business.

Please note - the close-off for EASTER weekend shipping is 5pm, Tuesday the 7th of April, 2020.

Due to my Essential Services role outside of Canteros Limited I am UNABLE to fulfill any orders on Wednesday the 8th of April.

While I wish I could, I simply will not be able to; also our CourierPost driver is collecting at 12pm, not 3pm as previously; so that makes things even harder to get your orders on the courier when it is just myself running everything, sorry.

 

31/03/2020 at 8:00am

Delivery of Orders: under the COVID-19 Level 4 lockdown delivery of day to day orders are so far continuing as normal as Canteros Limited is classed as an Essential Services business.

We fall under the Fast-moving consumer products / Tobacco grouping of businesses allowed to continue to operate.

At this stage, CourierPost have advised us it will be "business as usual" for themso that is fantastic news all round.

 

27/03/2020 at 4:00pm

Delivery of Orders: under the COVID-19 Level 4 lockdown delivery of day to day orders are so far continuing as normal as Canteros Limited is classed as an Essential Services business.

We fall under the Fast-moving consumer products / Tobacco grouping of businesses allowed to continue to operate.

HOWEVER we are fully aware that at any moment CourierPost may make the decision to halt all pickups and deliveries, this is simply reality; until then, we will continue to fulfill our customers orders in a timely fasion.

 

26/03/2020 at 5:00pm

Delivery of Orders: under the COVID-19 Level 4 lockdown delivery of day to day orders are so far continuing as normal.

We are fully aware that at any moment CourierPost may make the decision to halt all pickups and deliveries, this is simply reality.

  

24/03/2020 at 6:00pm

Delivery of Orders: under the COVID-19 Level 4 lockdown delivery of day to day orders will continue as normal.

Please note that any logistics operation in New Zealand will be under a great deal of pressure with reduced staff etc. currently.

Your patience during this time is greatly appreciated.

But please be aware that we will be reduced to one staff member during the next 4-weeks.
Worse case scenario, your order may take one-day to be fulfilled and dispatched (i.e. order Tuesday, it will dispatch Wednesday).

International supply: all airfreight services remain in place for now, so our inbound orders are still arriving and will keep us re-stocked with the highest level of products you have come to expect from Canteros New Zealand.

We have also reduced our Free Shipping threshold from $150 to $75 until the end of April, 2020.

We do not know if/when CourierPost will stop collecting/picking up; so again we advise if you need anything, ordering sooner than later is in your best interests.

 

24/03/2020 at 10:45am

CourierPost will continue to collect and deliver for those businesses that remain open.

As Canteros New Zealand supplies “fast moving consumer goods” we are at this stage cleared for continued service.

But we realise this is a fluid situation and it is not “business as usual”.

If you wish to order, we strongly suggest ordering sooner than later in case the rules change again.

 

23/03/2020 at 8pm

Currently we are planning to dispatch ALL possible orders on Tuesday the 24th of March up to 2pm.

CourierPost will do their best to deliver all of these on Wednesday the 24th of March accordingly.

Like every other online-business, we are still waiting for CourierPosts official position going forward past 11:59pm, Wednesday the 24th of March; we will update as soon as we are advised.

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We are still delivering

COVID-19 is serious business, but tobacco is considered an essential, and we are still delivering

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